CUSTOMER SERVICE

Spare parts

SPARE PARTS

  • Fabio Perini North America houses over $4 million in OEM-certified, high-quality consumable parts to ensure quick responses to customer needs. Access to global Fabio Perini inventories in Italy, Brazil and China further increase overall spare parts capabilities
  • 24/7 availability: overnight shipment, delivery, communication and detailed documentation
  • Would your organization like to reduce the quantity of parts held at your local production sites? Contact us to design a program that will reduce your investment in parts while guaranteeing access to critical spare parts

 

Contact Customer Service

Technical Service

TECHNICAL SERVICE

  • Complete project management from checkout through installation
  • Experienced, highly specialized field technicians, service specialists and trainers with expertise in mechanical, electrical and operational practices
  • Equipment audits and tailored AUDIT360 program focused on continuous process and operational improvement
  • 24/7 response in North America, including online real-time troubleshooting

 

Contact Customer Service

Technical Improvement Program

TECHNICAL IMPROVEMENT PROGRAM (T.I.P.)

  • Tailored process around the development, testing and large-scale production launch of technological improvements
  • Complimentary visits to facilities to assess needs, review available modifications to existing equipment or design new solutions to increase productivity, safety and meet the ever changing needs of the market
  • Real-time installation and delivery assistance available

 

Contact Customer Service

Training

TRAINING

  • Comprehensive training available to employees of tissue converter partners regarding technical capabilities, safety, process improvement, enhanced individual proficiencies and certain specialized professional knowledge areas
  • Access to Fabio Perini North America classroom, lab and high-speed pilot production line for hands-on operational, process and maintenance training
  • In-person and e-training opportunities available

 

Contact Customer Service

Embossing solutions

EMBOSSING SOLUTIONS

  • Complete embossing solutions ready in 4 weeks — from concept to finished product
  • Cutting edge 4D/Softop/Pixel technologies drive innovations in embossing concept, design, pattern and pilot trials, and finished product performance

 

Contact Customer Service

Pilot Line

PILOT LINE

  • Provides opportunities for product development refinement, market sample creation, base sheet testing and maintenance and operational training
  • Capable of simulating high-speed production up to 600 m/min
  • Embossing pattern development and testing using steel and ebonite sleeves
  • Able to produce embossed samples in the full range of formats: 4D, DECO, DESL, DERL, Tip-to-Tip, Single-Nip, Double-Nip, Pixel, Softop, edge embossing or calendaring

A SIMPLE CLICK TO ENTER THE WORLD OF CUSTOMER SERVICE.

ACCESS THE PORTAL